Course Outline
Introduction
- The high cost of software application redundancies and sub-optimal performance
Overview of ServiceNow Application Portfolio Management (APM) Features and Architecture
Documenting Existing and Future Applications Deployments (Classify, Measure, Analyze, Plan)
Overview of Application Management Actions
Installing, Updating, and Removing an Application
Setting the Application State
Sharing an Application
Automating Application Management Actions
Consolidating Applications by Business Function
Arranging IT Components into Technology Stacks
Creating the Metrics for Evaluating the Value of an Application
Evaluating the Technical and Functional Value of Applications
Increasing Demand for an Application
Handling Conflicts between In-house Applications and Vendor-provided Applications
End-of-Life'ing an Application
Troubleshooting
Summary and Conclusion
Requirements
- A general understanding of "application life cycle management" concepts
Audience
- Enterprise architects
- System administrators
- Consultants
Testimonials (4)
Knowledge, the rapport and the training style.
Alvin Moratalla - cxLoyalty
Course - ServiceNow for Developers
Professionalism and mastery of the subject by the trainer. The practical exercises were also great!
Mame - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)
Machine Translated
Very interactive and step by step process fully explained. Answered all of our questions even if it is out of the topic or subject.
Glenn Camacho - Hoegh Autoliners ROHQ
Course - ServiceNow for Administration
It was very technical oriented with many examples.